Hardy Telecommunications, Inc., a competitive local exchange carrier, has been certified as an Eligible Telecommunications Carrier and receives Universal Service Funding for the Moorefield (530) exchange.

Hardy Telecommunications, Inc., a competitive local exchange carrier, has been certified as an Eligible
Telecommunications Carrier and receives Universal Service Funding for the Moorefield (530) exchange.
The following are the local service rates charged per month:
Residential Business
Basic $16.00 $22.00
Community Calling $18.00 $25.00
Community Calling Plus $21.00 $40.00
Premium $28.00 $49.00
As an ETC, we offer the following services: voice grade access to the public switched network, local
usage, dual tone multi-frequency signaling or its functional equivalent, single-party service or its
functional equivalent, access to emergency services, access to operator services, access to interexchange
service, access to directory assistance, and toll limitation for qualifying low-income customers.
Hardy Telecommunications participates in the federal Lifeline Assistance program which is available to
qualifying low-income subscribers. Lifeline Assistance enables eligible low-income subscribers to receive
flat-rate support of $5.25 per line for voice-only telephone or $9.25 per line for broadband or bundled
telephone/broadband services. (NOTE: The FCC has indicated that voice-only support will end, so this
benefit might change at any time.) Only eligible consumers may enroll in the program. To be eligible,
a subscriber must either have an income that is at or below 135% of the Federal Low Income Program
or participate in one of the following assistance programs: Medicaid; Supplemental Nutrition Assistance
Program (SNAP), formerly known as Food Stamps; Supplemental Security Income (SSI); Federal Public
Housing Assistance (Section 8); and Veterans Pension and Survivor Benefits Programs.
Certification forms may be obtained from the West Virginia Department of Health and Human
Resources. Those claiming to qualify based on income must present acceptable documentation of the
household income. Acceptable documentation includes: the prior year’s tax return, current income
statement from an employer or paycheck stub, a Social Security statement of benefits, a Veterans
Administration statement of benefits, a retirement/pension statement of benefits, an Unemployment/
Workmen’s Compensation statement of benefits, federal or tribal notice letter of participation in General
Assistance, a divorce decree, child support, or other official document. The program is limited to one
benefit per household, consisting of either wireline or wireless service. Consumers who willfully make
false statements in order to obtain program benefits can be punished with a fine or imprisonment or barred
from the program.
Hardy Telecommunications participates in the West Virginia Tel-Assistance program which is available
to qualifying low-income subscribers to help them maintain telephone service. Tel-Assistance lowers the
cost of basic monthly telephone service by giving eligible low-income customers a discount on telephone
service. The monthly Tel-Assistance rate shall be the basic local service rate, at all locations, in all of Hardy
Telecommunications’ exchanges. This rate provides for a $2.00 monthly, non-transferable usage credit.
Tel-Assistance subscribers are not required to pay the Federal Subscriber Line Charge. No non-recurring
service change charges shall apply. Only eligible consumers may enroll in the program. To be eligible,
a subscriber must either have an income that is at or below 135% of the Federal Low Income Program
or participate in one of the following assistance programs: Medicaid; Supplemental Nutrition Assistance
Program (SNAP), formerly known as Food Stamps; Supplemental Security Income (SSI); Federal Public
Housing Assistance (Section 8); and Veterans Pension and Survivor Benefit Programs.
Certification forms may be obtained from the West Virginia Department of Health and Human
Resources. Those claiming to qualify based on income must present acceptable documentation of the
household income. Acceptable documentation includes: current income statement from employer or
past three months of pay stubs, most recent state or federal tax return, divorce decree or child support
document, Social Security benefit statement, Unemployment/Worker’s Compensation benefit statement,
retirement/pension benefit statement, or a Veterans Administration statement of benefits. The program is
limited to one benefit per household. Consumers who willfully make false statements in order to obtain
program benefits can be punished with a fine or imprisonment or barred from the program.
Hardy Telecommunications customer service can be reached at 304-897-9911 or 304-530-5000.
Hardy Telecommunications is an equal opportunity provider and employer. If you wish to file a Civil
Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint
Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or
call (866) 632-9992 to request the form. You may also write a letter containing all of the information
requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department
of Agriculture, Director, Office of Adjudication, 1400 Independence Ave., S.W., Washington, D.C. 20250-
9410, by fax (202) 690-7442 or email at program.intake@usda.gov.